Company Background
Our client is a NASDAQ listed Tier 1 IT / ITeS company in the world. The company is one of the pioneers of outsourcing industry. The company is one of the most respected organizations in India. The BPO part of organization is more than 15,000 people globally and growing at a fast pace.
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Job Description
The incumbent will lead the Solution Design team in Customer services, in its efforts to enhance business through innovative and value-added business propositions and solutions for the client. Implementation will involve transitioning of processes from the client location. The role will involve:
• Being clients point of contact for understanding the client needs as well as the implementation
• Leveraging the resources available in the organization at the right time to provide the right inputs and build the right solution
• Providing inputs for improvement/ value addition to the process
• Coordinate with all the departments involved
• Handle escalation and review issues that arise
• Managing client visits including – Due diligence visits, post contract visits etc.
• Receive all RFI/RFP from clients and working on them to creating winning proposals
• Preparing the process design and process maps
• Program manage On site Transitions with the designated Transition Manager
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Responsibilities
• To work out on a continual basis a proactive approach to solution design issues and problems
• To monitor and review the implementation of the solution design process
• To collaborate with other functions and managers in providing integrated solutions to customer
• To guide, train and develop his team so that they perform their jobs and roles as per expectations
• To ensure an appropriate focus on tools and methodologies relevant to the current and future business needs of the organization
• To anchor site visits by clients so that the appropriate brand image and value of InfosysBPO is conveyed to the clients
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Key Skills
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Chartered Accountant
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Qualifications
CA/ CPA - Audit, CA/ CPA - Assurance, CA/ CPA - Tax
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Preferred Experience
• CA with 8 + years experience in Finance & Accounting domain area with Consulting or Outsourcing experience
• Must understand domain in the context
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Additional Information
Candidates with a CA / CPA degree will be preferred.
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