Job Details
VP Operations – Inbound Voice Process
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Company : Avance Consulting Services
Location : India-Mumbai
Posted on : 2/19/2010
Referral Reward: Win Referral Reward of Rs. 15,000
No. of Positions: 1
Background
Our client is amongst Top 10 BPO Company globally
Responsibilities
The Organization: Our client is amongst Top 10 BPO Company globally

Key Responsibilities

Key responsibilities include People Management, Operations/Service Delivery and Client Relationship Management for their Travel vertical.


The Selected candidate should be:

• Candidate must possess an MBA/ PGDM degree
• Studies/Administration/Management, Human Resource Management or equivalent
• Required skills: Strong oral and written English communication skills, critical and analytical skills
• With Background in both Operations/Service Delivery and Client Management for a contact centre or call centre.(inbound)
• Exposure to six sigma/ quality is a plus
• At least 1-2 year(s) of Senior Operations Management experience is required for this position
• Handle P&L for their clients
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