Job Details
Service Delivery Manager
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Company : Avance Consulting Services
Location : India-Mumbai
Posted on : 2/17/2010
Referral Reward: Win Referral Reward of Rs. 5,000
No. of Positions: 2
Background
Our client is amongst Top 10 BPO Company globally
Responsibilities
The Organization: Our client is amongst Top 10 BPO Company globally

Key Responsibilities

• Responsible for delivering commitments made in SOW, SLA, and contract on time, on budget and to Customer's expectations.
• Plan, schedule and conduct performance reviews with Customers and conduct Customer satisfaction surveys where applicable
• Monitor service delivery quality, cost and track profitability of contract and assist in continuous improvements of delivery processes and quality.
• Provide overall, cross-functional leadership for Service Delivery unit within the country and Globally including Service Delivery to customers, Transition Management, Delivery Management, Quality, Business Operations, Business Support, Staffing & Training.
• Lead Service Delivery division to ensure country and region needs are met, aligned to standards agreed at regional level
• Managing Service Operations with a span of control extending to many customers across the geographies.
• Incident Management.
• Vendor Performance Management.

The Selected candidate should be:
• Should be a Graduate Or Post Graduate with 6+ Yrs of Experience
• Excellent organization & time management skills
• Good communication and presentation skills, verbal and written
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