Background
The company is a well diversified financial services group having businesses in securities, commodities, investment banking and venture capital. The company is the leading research and advisory based stock broking house of India, with a dominant position in both institutional equities and wealth management. Services include equities, derivatives, e-broking, portfolio management, mutual funds, commodities, IPOs and depository services.
Responsibilities
Role
This is a senior management role reporting to Director of Operations. The role includes
• Manage customer service team for broking and wealth management operations
• People Management:
o supervise own team,
o manage and support recruitment,
o set KRA’s for direct reports, monitor overall business KRAs,
o conduct performance appraisal,
o oversee staff deployment and drive motivation levels of the team,
o monitor staff welfare and facilitate complaint resolution
o manage efficiency levels and drive timely delivery of all targets
• Work with HR team to implement the training program for customer services team