Company Background
Our Client is one of the Leading Bpo Companies
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Job Description
Customer Service or Tech Support Inbound Process
Experience of handling inbound customer process as WFM resource in different areas in last assignment is must
Experience of team handling
Understanding of scheduling & staffing Prior experience in Client Handling is must
Decision making ability at different situations
Knowledge of software like CMS / ASPECT is must
Experience in Escalation Handing on floor
Knowledge on technology
Areas in last assignment is must
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Key Skills
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Knowledge of software like CMS / ASPECT is must
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Qualifications
Other - Any
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