Job Details
WFM Manager
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Company : Avance Consulting Services
Location : India-Hyderabad / Secunderabad
Posted on : 6/28/2010
Referral Reward: Win Referral Reward of Rs. 10,000
No. of Positions: 1
Background
Our Client is one of the Leading Bpo Companies
Responsibilities
Customer Service or Tech Support Inbound Process

Experience of handling inbound customer process as WFM resource in different areas in last assignment is must

Experience of team handling

Understanding of scheduling & staffing Prior experience in Client Handling is must

Decision making ability at different situations

Knowledge of software like CMS / ASPECT is must

Experience in Escalation Handing on floor

Knowledge on technology

Areas in last assignment is must
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